All orders can be returned within 14 days for a full refund. Items must be returned unused and in their original packaging to be eligible.
We currently do not offer exchanges for unwanted items. If you wish to purchase something else from our store, we advise you process a return and purchase the item through our store separately.
Please note, due to health and safety we’re unable to accept returns for any of our under garment products such as socks and underwear.
HOW TO RETURN
Our returns process is entirely paperless and managed completely online using our returns portal.
Should you wish to return your entire order or select items, visit our returns portal. Simply follow the instructions, select the items you wish to return and submit your return request.
Once you have registered your return, it is the responsibility of the customer to ensure that the order is shipped back to us. Unfortunately, we do not offer free returns at this time. We recommended all customers use a trusted delivery courier/service and opt-in for a tracked service. We’re not responsible for lost items.
Please ensure a copy of your order number and details is included with your return.
If you are having issues with processing your return or would like to lean on us for general support, please Contact us and we’ll be happy to assist.
All refunds will be credited to your original payment method. Please be mindful, once your return has been processed, we’re not responsible for the time it takes your credit/debit card company to return the funds back into your account. That said, please allow up to 7 working days for a refund to be acknowledged by your bank. If you’ve placed your order through PayPal, you should receive the refund almost immediately.
STATUTORY RIGHTS
Your statutory rights are not affected by our returns policy.
We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot tell you what the cost would be. Customs policies and import duties vary from country to country.